Dan S.

Dan S. has extensive experience in incident and problem management, having worked in various roles at Coventry Building Society, Centrica, and British Gas. Currently, at Centrica, Dan holds the position of Senior Incident & Problem Manager, where Dan leads a team of analysts to quickly recover services during high priority incidents and prevent their recurrence through root cause analysis. Prior to this, Dan held roles such as Major Incident Manager and Major Incident Recovery Manager, showcasing their expertise in managing critical incidents effectively. In addition, Dan also has experience in customer service management and system analysis roles at British Gas.