Ellie Bateman

Ellie Bateman is a senior professional with extensive experience in customer experience and business strategy within the energy sector. Currently serving as Chief of Staff for Centrica Home and CCO, Ellie has held various leadership roles at Centrica and British Gas Business, including Director of Corporate Business Strategy and Head of Customer Experience. Notable achievements include managing large customer service teams, driving improvements in customer satisfaction and net promoter scores, and leading significant change programs. Ellie holds a Certificate in Professional Management from The Open University and is currently pursuing further studies at Henley Business School, demonstrating a commitment to ongoing professional development.