Eva Marques

Eva Marques is an experienced ServiceNow Product Owner at Centrica, overseeing platform analytics and employee experience products since October 2015. With a robust background in incident and problem management, Eva has held several key positions, including Head of Operational Incident and Problem, where responsibilities included managing incident SLA attainment, prioritizing user incidents, and leveraging automation and AI for process improvements. Previous roles at Centrica involved significant contributions to major incident management and governance, culminating in numerous recognitions for performance excellence. Eva's earlier experience includes hardware asset management at Fujitsu UK and extensive involvement in incident response and service quality processes across multiple organizations. Eva holds a Master's degree in Language Interpretation and Translation and has received multiple awards for dedication and effectiveness in service delivery.