Gail Laidler is an accomplished professional with extensive experience in portfolio management and customer operations. Currently serving as Portfolio & Governance Director at Centrica since May 2018, Gail previously held various roles at British Gas from October 2010, including Programme Manager and Customer Operations Manager, where leadership focused on transforming service delivery and achieving business goals. Prior to British Gas, Gail worked at Connaught PLC as Field & Customer Operations Manager and held the position of Admin Director at PCL Nationwide Ltd, progressing through the ranks since starting as a Youth Trainee. Throughout these roles, Gail has demonstrated a strong capability in leading high-performing teams and managing complex transformation programmes to drive sustainable business benefits.
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