Gavin Fagg

Gavin Fagg has extensive experience in customer communications and software development management, currently serving as the Head of Customer Communications at Centrica since November 2010, where responsibilities include delivering multi-channel customer communications and integrating with digital platforms using Quadient Inspire and Microsoft Azure Data Store. Prior roles at Centrica involved managing teams for British Gas Business's Oracle Utilities systems. Gavin also held positions at SuccessFactors and OpenText, providing high-level customer support and relationship management for clients across the EMEA region. Educational credentials include a degree in Art & Design from the University of Suffolk and a BTech in Design and Visual Communications from Shrewsbury College of Art & Technology.