Gillian Borthwick

Gillian Borthwick is an experienced transformation and program manager currently serving as Transformation Director at Centrica since November 2016, overseeing the Supply Chain Transformation Programme. Prior to this role, Gillian held various positions at British Gas from 2006 to 2016, including Senior Customer Experience Strategy Manager and Project Manager in Smart Metering, where responsibilities included creating customer-centric innovations and managing extensive stakeholder networks. Gillian's background features a strong focus on customer experience, operational efficiencies, and change management across multiple roles, with a track record of delivering projects that improve customer journeys and drive business outcomes. Gillian holds a Master’s Degree in Politics and Economics from the University of Glasgow, earned between 2000 and 2003.