Jade Rimmer

Jade Rimmer holds a Bachelor of Hons degree from Liverpool John Moores University, completed in 2011. With over a decade of experience at British Gas, spanning from April 2010 to December 2020, Jade has held multiple management roles, including Customer Delivery Manager and Senior Customer Manager, focusing on complaint handling and service excellence. Since December 2020, Jade has been employed at Centrica as a Workplace Effectiveness Manager, progressing through various senior roles that emphasize colleague experience and enablement. Jade is recognized for driving high-quality complaint handling and delivering exceptional service through coaching and leadership.