Jamie Ringsell is a seasoned professional in customer experience and analytics, currently serving as the Head of CX Strategy & Journey Ownership at Centrica since September 2025. Prior to this role, Jamie was the Head of Customer Analytics & Insight at British Gas from March 2018 to September 2025, overseeing customer analytics, research, and digital insights to drive growth and enhance E-commerce capabilities. Jamie has held various positions at British Gas, focusing on customer experience tracking and proposition development, and began a career in market research at Future Thinking UK, where positions ranged from Research Assistant to Research Manager. Jamie holds an Advanced Certificate in Market and Social Research Practice, further solidifying expertise in the field.
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