John Clark

John Clark has extensive experience in problem management and IT service delivery, having held various roles in multiple organizations since 2000. At Centrica since August 2019, John has focused on problem management. Previous experience includes significant contributions to Claranet, where a revised problem management process was implemented, and Capgemini, where John governed problem and known error records for Westminster County Council. Additional roles at Capgemini involved stabilizing problem management for Rolls-Royce Ltd and managing a team of analysts. John's earlier career includes senior managerial positions at British Airport Authority, emphasizing service delivery, SLA management, and the establishment of major incident response functions. John's background highlights a strong alignment with ITIL guidelines and a commitment to continual service improvement throughout the IT sector.