Karen Devine

Karen Devine is a seasoned professional with extensive experience in governance, process excellence, and risk management. Currently serving as the Governance and Process Excellence Manager at Centrica since February 2021, Karen is Black Belt Six Sigma qualified and adept in implementing business and process changes, managing global policies, and conducting risk assessments. Prior to this role, Karen was the Process, Risks & Controls Team Leader at Centrica, overseeing functional assurance planning and internal and external audit facilitation. Previous positions at British Gas included roles such as Process Management & Assurance Analyst and Apprenticeship Quality Assurance Specialist, where responsibilities encompassed policy governance, compliance assurance, and quality framework development. Early career experience at Renoir involved team management and operational oversight in retail. A graduate of Notre Dame College, Leeds, Karen combines a robust skillset in process optimization and leadership with a commitment to high standards of governance and audit management.