Laura Herbert has over a decade of experience in customer service and operational management. Currently serving as Operational Enablement Manager at Centrica since December 2013, Laura has held various roles within the company, including Customer Service Manager, Customer Relations Team Leader, Customer Relations Executive, and Customer Care Professional. Prior to Centrica, Laura worked as a Customer Service Advisor at E.ON UK from September 2012 to May 2013 and as a Supervisor at The Old Vicarage from April 2007 to January 2013. Laura holds a Bachelor of Arts degree in English Literature and Sociology from the University of Leicester, completed in 2012.
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