Liz Sims

Liz Sims has over 25 years of experience in change management and customer improvement, currently serving as Service Manager at Centrica since May 2011. In this role, Liz leads key initiatives such as the Centrica Women’s Network Events and drives a £17 million efficiency program. Previous roles at AXA Insurance encompass progression from Customer Service Officer to Head of Customer Improvement, where Liz managed a change team and implemented feedback-driven improvement mechanisms. With expertise in project management, stakeholder engagement, and learning development, Liz has consistently focused on enhancing customer experiences and driving strategic change across organizations.