Marc E. is a Network Delivery Manager at Centrica, where they oversee technical project management and the delivery of networks and telephony solutions for the British Gas contact centre estate. Previously, they gained experience as a Technical Trainer at TCS Management and provided third-line technical support at Aspect Communications. Marc also worked as an Implementation Consultant at Aspect Software and as a Technical Consultant at CCOptimise Ltd, focusing on business application consultancy and software solutions for the contact centre industry. They hold a Postgraduate Diploma in Business Analysis from Lancaster University and a Master's degree in French Studies from the University of Aberdeen.
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