Mark Saxon

Mark Saxon is a dynamic and results-driven leader with extensive experience in managing and transforming customer operations both in the UK and internationally. Currently serving as the Customer Fulfilment Director at Centrica, Mark has a proven track record in various leadership roles across major financial institutions, including a position as Senior Director at Concentrix and Head of Specialist Customer Service Operations at HSBC. Mark's expertise spans customer experience design, process optimization, and business transformation, particularly within the banking and financial services sectors. Mark holds a Diploma in Retail Banking Conduct of Business from the Institute of Financial Services, attained in 2014.