Matthew Ridley is a Service Assurance Analyst at Centrica, specializing in service management of SAP services, vendor management, and technical assurance, which includes overseeing third-party supplier activities and implementing service improvements. Prior experience includes roles at Cognizant as Environment Delivery Manager and British Gas in various capacities, including Environment Support Analyst and Build Deployment Analyst, where responsibilities involved delivering testing environments and supporting IT projects. Matthew Ridley began a career in customer service as a Sales & Promotions Host at THORPE PARK and holds an Advanced Level Apprenticeship in IT from e-Skills UK, complemented by GCSE qualifications from Salesian School.
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