Michael Hale is an experienced operations professional currently serving as Operations Director at Centrica since October 2023. Prior to this role, Michael held multiple positions at BES Utilities from February 2013 to September 2023, including Operations Director, Deputy Operations Director, and Head of Resource Planning & Process, where responsibilities included developing effective collection strategies and attending board meetings to present performance statistics. Michael also worked as Change of Tenancy Manager to manage a customer-facing administration department, and earlier at Commercial Power Ltd from July 2007 to February 2013, served as Pre-Disconnection Agent and Quotation Team Leader, focusing on customer resolution and team management. Michael started the career at BES Utilities as a Supply Point Administrator, handling contract processing and administration tasks. Michael's educational background includes attendance at Cardinal Allen High School from 1998 to 2003.
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