Nicholas. Clark

Nicholas Clark is an experienced leader in operational strategy and customer experience with a robust track record spanning over two decades. Currently serving as the Director of Operational Strategy at Centrica since June 2017, Nicholas is responsible for the development and execution of integrated operational strategies to enhance British Gas's customer service and efficiency. Prior to this role, Nicholas held key positions at British Telecom, including Director of Group Customer Experience and End to End Process Director, where responsibilities ranged from overseeing customer service across 180 countries to managing process improvements within technical service operations. Earlier career roles include Director of Strategy and Transformation Delivery at BT Operate and Director of Operational Services at Thames Water Ltd, along with significant achievements in performance improvement that yielded substantial financial gains for Thames Water.