Ricky Kumar currently serves as the Insight & Improvement Manager at Centrica, a position held since November 2020, where responsibilities include leading a team of analysts and developing strategies for operational MI and data insight to enhance workflow efficiency and customer satisfaction. Ricky has a proven track record in performance planning, reporting, and process improvement from prior roles at British Gas Business, where multiple managerial positions were held from March 2008 to November 2020, including Workflow & Performance Manager and Manager of various specialized teams. Ricky began career at Optovision UK as an Account Manager and earned a Bachelor of Science (BSc) in Biological and Biomedical Sciences from Sheffield Hallam University from 1999 to 2003.
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