Robin Broadbent

Robin Broadbent currently serves as the Customer Listening Programme Manager at Centrica, a position held since September 2025. Prior to this role, Robin accumulated extensive experience at British Gas from January 2022 to September 2025, initially as a Senior Analyst - Customer Journeys and previously as a Customer Insights Analyst. Robin also worked at Centrica in various roles, including Customer Insights Analyst and Product Marketing Executive, from October 2019 to December 2021. Earlier career experience includes a Senior Agent position at Barclays and a Propositions Analyst role at British Gas. Education credentials include a Level 4 Marketing Executive Apprenticeship from CIM, a Master of Arts in Medieval and Renaissance Studies from The University of Manchester, and a Bachelor of Arts in History from the University of Birmingham.