Sonal Taborin is an experienced professional in service management and operations, currently serving as the Head of Service Management at Centrica since March 2011. Previously, Sonal held the role of Service Operations Manager at T-Mobile from 2002 to August 2010, leading 2nd and 3rd line operational support for the Customer Care and Billing System. Earlier career experience includes serving as an Operations Analyst at Copernicus Global Billing Services and as a Support Team Leader at Sema Group Telecoms. Sonal earned a degree from the University of Leeds between 1994 and 1997, bringing a strong background in service delivery and operational excellence across various sectors.
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