CentroMed
Dr. Anna Serrano is the Vice President & Chief Population Health Officer for El Centro del Barrio dba CentroMed, responsible for the agency’s Population Health Management program focused on the coordination of care delivery across populations to improve clinical and financial outcomes through disease management, case management and demand management. She also manages all aspects of the agency’s Compliance/Performance Improvement Program, grant procurement, existing service contracts to ensure compliance with performance, reporting and regulatory requirements and all activities related to organizational certifications and accreditations, including The Joint Commission and NCQA. Additionally, Dr. Serrano manages the agency’s Navigation Center, which houses the Nurse Triage Line, Medical Records Department, Referrals Department, Patient Appointment Line and Patient Care Coordination.
Inclusive of her time at CentroMed, Dr. Serrano has been working for FQHCs for over 20 years, serving in various roles along the way. She earned her Bachelors in Social Science through Florida State University, majoring in Sociology and Criminal Justice; her Master of Public Health through UTHSC-Houston School of Public Health, Master of Business Administration through Webster University, and her Doctorate of Public Health from the UTHSC-Houston School of Public Health.
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CentroMed
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El Centro del Barrio (CDB), which began doing business as CentroMed in 2001, was founded in 1971, operating one counseling program for children and adolescents. CDB was an outgrowth of the National Institutes of Mental Health-funded and Our Lady of the Lake University-sponsored Mexican-American Mental Health Education Project, which aimed to increase the number of Mexican-American social workers providing culturally-competent mental health services in San Antonio’s Westside and Southside barrios. Faced with a loss of funding, CDB’s community advisory board opted in 1973 to incorporate as a nonprofit in order to secure the independent funding needed to continue providing services.