Arnaud Billard is a seasoned Operations Leader with over 15 years of experience in the fields of applications and service management. Currently serving as Senior Director Applications & Service Europe at Cepheid, they lead the development of the service organization across EMEA, focusing on customer satisfaction and service revenue growth. Previously, Arnaud held leadership roles at Baxter International Inc., where they enhanced after-sales service strategies and managed significant financial performance. Their earlier experience includes product and process development at AGC and consulting roles at Altran. Arnaud holds a Master’s Degree in Mechanical Engineering from Institut Supérieur de l'Automobile et des Transports and an Executive Master in Finance from Solvay Brussels School.
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