Marcel Hoffmann is an experienced professional in customer support and contract management with a strong background in technical support and customer experience. Currently serving as a Renewals & Billing Specialist Service at Cepheid since April 2021, Marcel has previously held roles such as Senior Technical Support Coordinator and Technical Support Coordinator. Prior experience includes positions at AddEnergie as a Customer Experience Representative and TSO3 as a Purchasing and Customer Service Agent. Marcel's career began at bioMérieux, where responsibilities included managing service contracts for microbiology diagnostic equipment, leading to consistent growth in contract renewals. Additional roles include a Junior Buyer at Tyrolit S.A. and a Customer Service Representative at Swarovski Iberica SA. Marcel holds a Master's degree in International Business/Trade/Commerce from Université de Perpignan.
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