Cepheid
Marcel Hoffmann is an experienced professional in customer support and contract management with a strong background in technical support and customer experience. Currently serving as a Renewals & Billing Specialist Service at Cepheid since April 2021, Marcel has previously held roles such as Senior Technical Support Coordinator and Technical Support Coordinator. Prior experience includes positions at AddEnergie as a Customer Experience Representative and TSO3 as a Purchasing and Customer Service Agent. Marcel's career began at bioMérieux, where responsibilities included managing service contracts for microbiology diagnostic equipment, leading to consistent growth in contract renewals. Additional roles include a Junior Buyer at Tyrolit S.A. and a Customer Service Representative at Swarovski Iberica SA. Marcel holds a Master's degree in International Business/Trade/Commerce from Université de Perpignan.
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Cepheid
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Cepheid is a molecular diagnostics company. The Company develops, manufactures and markets fully-integrated systems for testing in the Clinical and Non-Clinical markets. The Company's systems enable molecular testing for organisms and genetic-based diseases by automating otherwise complex manual laboratory procedures. The Company's systems integrate these steps and analyze biological samples in test cartridges. Its primary offering is the GeneXpert system, which integrates sample preparation in addition to Deoxyribonucleic acid (DNA) amplification and detection. The GeneXpert system is designed for a range of user types ranging from reference laboratories and hospital central laboratories to satellite testing locations, such as emergency departments and intensive care units within hospitals, as well as physician offices and other alternate site laboratories. It also offers the SmartCycler system, which integrates DNA amplification and detection to allow rapid analysis of a sample.