Sumit Sharma is an accomplished Salesforce professional with extensive experience in CRM process enhancements and user support across diverse industries. As a Salesforce Administrator at CeramTec, Sumit is responsible for optimizing CRM processes within the Industrial and Medical Ceramic sectors, focusing on user management, training, system upgrades, and compliance. Previous roles include Salesforce Analyst at Salesfive, where Sumit engaged in requirements gathering, process mapping, and stakeholder management, as well as an internship at ZF Group in Autonomous Mobility Systems. Additional experience includes positions at IBM in Sales Management and team leadership capacities, alongside roles in tour management and CRM consultancy. Sumit holds an MBA in International Management from ESB Business School, Reutlingen University, and a Bachelor's in Business Administration from Sikkim Manipal University.
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