Chuck Groves

Chuck Groves is an accomplished professional with extensive experience in client support management and team leadership. Currently serving as Client Support Manager at CereCore since August 2021, Chuck co-manages a team of 80 analysts and leads 15 direct reports, focusing on technical support and service level agreements for a facility with 2,500 team members. In the role of Supervisor at Vanderbilt University Medical Center since January 2021, Chuck oversees a team of 14, optimizing business processes and fostering innovation. Prior experience at AT&T spanned over two decades in various managerial roles, including leading teams in the Network Operations Center and driving quality improvements for technical processes. Chuck holds a Bachelor of Science in Psychology from Bethany College and additional education from Middle Tennessee State University.