Machelle Bailey has a robust background in customer support services and healthcare service desk management, with experience at various organizations. At Ardent Health Services, Machelle maximized efficiency and growth through the integration of operations and helpdesk staff functions. Previously, at Metropolitan Government of Nashville and Davidson County, Machelle led software development initiatives for government services. At FCG - First Consulting Group, Machelle held multiple roles, including Senior Manager of Healthcare Service Desk, where responsibilities included developing recruiting strategies and overseeing daily operations. Machelle's tenure at CereCore continues to build on this expertise, further enhancing support and operational management skills.
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