Michael Ryan

Michael Ryan is a ServiceNow Certified System Administrator and CSM, currently serving as a Development Manager at CereCore, where they specialize in enterprise platform development, including areas like Service Portals and HR solutions. With extensive experience as a business owner from 2008 to 2019, Michael managed the successful operations of various retail businesses, achieving notable sales growth through effective customer experience management. From 2019 to 2021, they worked as a System Administrator at Asurion, and previously held the position of Senior Business Analyst at CereCore. Michael possesses strong problem-solving abilities and effective communication skills, further complemented by an ITIL 4 certification and a solid background in management and customer service.