Bob O.

Bob O. has an extensive work experience spanning different roles and companies. Bob began their career at Franklin Templeton Group as an Inbound Marketing Representative and later transitioned to become an Internal Wholesaler. In these roles, they provided support to wholesalers and broker/dealers, conducted outbound sales calls, and responded to inquiries regarding Franklin Templeton Funds and global market conditions.

Bob then worked at Netcentives as a Customer Support Representative, where they managed the customer service relationship for ClickRewards merchants and provided support via email and telephone. Bob also trained and mentored new CSRs and collaborated with various departments within Netcentives.

Following their time at Netcentives, Bob joined Cable & Wireless as a Project Manager, serving as the primary contact for web hosting and caching customers. Bob coordinated internal project management and oversaw the implementation of products and services.

Most recently, Bob has been working at Certain, initially as a Sr. Client Services Account Manager, where they built and maintained online registration forms and websites for large accounts. Bob also provided professional services, support, and training to Certain Registration customers. Later, they assumed the role of Sr. Product Manager and Director of Product Management, where they leveraged their product and event technology experience to champion solutions and manage the Certain Event platform's features and integrations with other providers.

Overall, Bob O. has proven experience in customer support, project management, sales, and product management across different industries and companies.

Bob O. earned a B.S. degree in Agribusiness from California Polytechnic State University-San Luis Obispo from 1991 to 1996. Prior to that, they attended Junipero Serra High School in San Mateo, California from 1987 to 1991. In addition, Bob O. obtained an edX Verified Certificate for Data Analytics Basics for Everyone from edX in 2021.