Kenneth Oshiro

Kenneth Oshiro has extensive work experience in the field of customer support and operations. Kenneth is currently working at Certain as a Senior Director of CX Operations since June 2022. Prior to that, they held the role of Director of Support Operations at Certain from June 2021 to June 2022. Before joining Certain, Kenneth worked at Terminus as a Senior Manager of Customer Support from September 2020 to June 2021, and as a Manager of Customer Support from August 2019 to September 2020. Kenneth also gained experience at Bill.com as a Manager of Technical Escalations from July 2018 to August 2019, and as a Lead of Technical Escalations from February 2018 to July 2018. Additionally, Kenneth worked at Certain, Inc. where they served as a Manager of Support from November 2016 to February 2018, as a Senior L2 Product Support Specialist from October 2015 to October 2016, and as an L2 Product Support Specialist from April 2014 to October 2015. Their first job was as a Client Service Analyst at JPMorgan Chase from February 2013 to April 2014.

Kenneth Oshiro holds a Bachelor of Science (BS) in Business Administration and Management from San Jose State University. Kenneth also has a Certificate in Pre-Hospital Emergency Care from San Jose City College. In 2020, they obtained a Certificate in Executive Leadership from Cornell University. Furthermore, they are currently pursuing a Certificate in Project Leadership from Cornell University, expected to be completed in 2023. In addition, they hold the certification of Emergency Medical Technician - 1, which was obtained from the County of Santa Clara - Emergency Services Agency in January 2010.