CertainPath™
Eric Lane is an experienced technical support and customer service leader with a strong background in managing high-performing teams across various organizations. Currently serving as Technical Support Manager at CertainPath™ since August 2022, Eric oversees the delivery of support services while developing customer support strategies to enhance satisfaction. Previously, Eric held the position of Sr. Manager, Customer Service at Globe Life, leading multifaceted operations for multiple lines of business. Eric's career includes significant roles at CoreLogic, TripActions, Smart Start, Inc., and JPMorgan Chase & Co., where strategic leadership, operational optimization, and performance enhancement were key contributions. Eric holds a Bachelor of Applied Science degree in Business, Management, Marketing, and Related Support Services from the University of North Texas.
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CertainPath™
We build successful home service businesses! CertainPath makes businesses more profitable and lives more enjoyable with field-proven technology and industry expertise that puts contractors on the path to success. Our proven roadmap simplifies business administration so contracting business owners can focus on the work that matters most. Our intuitive application creates new efficiencies in fieldwork and offers a comprehensive view, which means a business that’s streamlined and scalable. With the support of an engaged contractor community, our members are never going in alone. With CertainPath, contractors can act with certainty knowing every next step is the right step. CertainPath. Success Made Certain. Impact lives and build a rewarding career with CertainPath. We help 1000's of contractors, 1000's of their employees, and indirectly, millions of their customers enjoy a better quality of life.