CertainPath™
Eric Lane is an experienced technical support and customer service leader with a strong background in managing high-performing teams across various organizations. Currently serving as Technical Support Manager at CertainPath™ since August 2022, Eric oversees the delivery of support services while developing customer support strategies to enhance satisfaction. Previously, Eric held the position of Sr. Manager, Customer Service at Globe Life, leading multifaceted operations for multiple lines of business. Eric's career includes significant roles at CoreLogic, TripActions, Smart Start, Inc., and JPMorgan Chase & Co., where strategic leadership, operational optimization, and performance enhancement were key contributions. Eric holds a Bachelor of Applied Science degree in Business, Management, Marketing, and Related Support Services from the University of North Texas.
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