Devon Weston is a seasoned professional in customer success, currently serving as the Senior Director of Customer Success at CertifID since February 2025. Before this, Devon held the role of Senior Director of Customer Success at Drata from July 2022 to January 2025, where responsibilities included leading a team overseeing over 5,000 SaaS cybersecurity platform customers and driving quarter-over-quarter gross revenue retention (GRR) and net revenue retention (NRR). Previous roles include Director of Customer Success at DocMatter, overseeing high-touch engagement for global clinical communities, and Senior Director of Customer Success at Digimarc, where Devon designed and scaled customer success models managing teams of over 100. Devon's career also includes various positions at Attributor, University of California Press, SuPerB, Arcadia Publishing, and the Hayward Area Historical Society and Museum, showcasing a consistent focus on enhancing customer relationships and team performance. Devon holds a Bachelor of Arts in History from California State University - East Bay.
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