Michelle Ali has extensive experience in quality assurance and customer success management within the healthcare and technology sectors. Michelle served as Director of Quality Assurance at both Davis Transcription and Clear Choice Transcription, overseeing workflow management and ensuring high-quality standards. As Operations Manager at Nuance Communications, Michelle managed multiple hospital accounts, focusing on customer satisfaction and team performance. More recently, as Customer Success Manager at organizations such as DeepScribe and Credly by Pearson, Michelle has emphasized relationship management and client onboarding to enhance user experiences. Michelle's latest role at CertifID involves preventing real estate fraud while nurturing client relationships. Michelle holds a degree from the University of Tennessee, Knoxville.
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