Charles Diaz is an experienced professional in the field of customer success and consulting, currently serving as Director of Professional Services at Certinia since January 2024. Previously, Charles was a Senior Practice Manager at NetSuite, leading a global consulting organization to enhance ERP solutions and customer satisfaction. At Autodesk, Charles held the roles of Global Manager & Program Architect for Partner Success & Enablement, where a successful global team was developed, and Americas Delivery Manager, providing leadership for strategic customer services. Prior experience includes positions at PTC, Agero, Inc., and GE, focusing on client management, process excellence, and project leadership. Charles holds a Bachelor's degree from Syracuse University and attended Proctor Academy and Brookwood School for earlier education.
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