Daniel Rawson is a Senior Customer Success Manager, Technical at Certinia, with a career that began as an Apprentice Onboarding Specialist at FinancialForce. Over the years, Daniel progressed through various roles at FinancialForce, including Associate Support Analyst and Application Support Analyst II, gaining expertise in customer support, performance analysis, and continuous improvement initiatives. As a Technical CSM at Certinia, Daniel acts as a trusted advisor to enterprise customers, leveraging extensive experience in managing customer expectations and resolving complex issues. Daniel's professional development also includes ongoing education through Trailhead by Salesforce since 2018.
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