Gemma Yim is a User Experience Designer II at Certinia since November 2022, leading UX design for the Customer Success Cloud and developing intelligent decision-making capabilities through analytics and Salesforce AI. Previously, Gemma held the position of User Experience Designer I at Certinia and an Associate User Experience Designer at FinancialForce. Prior experience includes roles as a Project Coordinator at Chel-C UK Education Ltd. and Salon Films (H.K.) Limited, focusing on online learning platform development and new media hub setup respectively. Gemma's educational background includes a Master's degree in Human Computer Interaction from City St George’s, University of London, a Bachelor's degree in History from Lingnan University, and an exchange program at Aalborg University in Arts, Entertainment, and Media Management.
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