Kat H. is an accomplished professional currently serving as a Renewals Manager in Operations at Certinia since July 2021, where contributions include piloting the NAM Renewals Team and implementing automation tools for renewals processes. Previously, Kat excelled as a Customer Success Manager at Tyler Technologies from July 2019 to July 2021, fostering relationships with state government clients and managing a diverse portfolio. Prior experience also includes a successful tenure as an Account Manager at Life Time Inc., exceeding monthly membership quotas through effective customer engagement and upselling strategies. Kat holds a Bachelor’s degree in International Business from Texas State University and has furthered education at Jönköping International Business School.