Tim Cairo

Tim Cairo has extensive experience in training and technical communication, currently serving as a PSA Product Instructor at Certinia since January 2016, where responsibilities include training employees and customers on the FF PSA application. Prior roles include Training Manager for Professional Services at Narus, developing and delivering product training for enterprise customers and partners, and Senior Technical Trainer at Guavus Inc, where analytical courses were developed and maintained for employees and customers. Tim also worked as a Senior Technical Writer at Mulesoft, crafting documentation using Confluence, and held a position as Trainer and Developer at Openwave, focusing on documentation and software maintenance in the mobile communications sector. Tim's career began with a Senior Technical Trainer role at ShoreTel, and educational credentials include a BA in Economics from Eastern Kentucky University.