Estela Pletsch

Estela Pletsch is an experienced professional in customer operations management, currently serving as Gerente de operações de clientes at CertiSign since November 2023. Previously, Estela held senior managerial roles at Viasat Inc. and Yahsat, where responsibilities included leading customer care strategies, overseeing extensive teams, and achieving high satisfaction rates through the implementation of innovative solutions and performance improvements. Estela's expertise also includes managing operations at Europ Assistance Brasil and Mobile Mentor, focusing on efficiency and quality across various service sectors. With an academic background in organizational management and marketing, Estela has consistently driven productivity gains and customer satisfaction throughout a robust career spanning over two decades.