Amanda Poland

Amanda Poland is an experienced professional with a diverse background in customer service and administrative support. Currently serving as a Global Support Specialist at Certn since August 2025, Amanda previously held the position of Fractional Concierge at Karma Group Global from January 2024 to June 2025, where responsibilities included acting as the first point of contact for Fractional Owners and managing high volumes of inquiries. Prior to that, Amanda worked at the City of Gold Coast from January 2021 to May 2022, taking on roles such as Contractor Payments Officer, where monthly contractor payments exceeding $2.3 million were managed, and Administrative Officer, providing essential support to the Waste Collections team and handling customer service needs. Additional experience includes the role of Administration Officer - Word Processing, which involved processing correspondence and delivering voice-to-text dictation for various departments.