Aija Grym is an experienced Service Manager currently at CGI since October 2022, focusing on configuration management, license management, and process quality improvement. Previously at Tietoevry from June 2019 to October 2022, Aija served as a Change Lead, managing change processes for multiple customers and enhancing ticketing and reporting systems. Aija's career began at Tieto, spanning from January 2007 to October 2022, where roles included Service Desk Specialist in both account and technical support, emphasizing incident and ticket lifecycle management, knowledgebase management, and customer engagement. Aija holds a degree in Graphic Design from the Helsinki Institute of Technology, completed in 2009.
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