Alvin Augustine Grefalda is an experienced Operations Manager at CGI Philippines, currently overseeing the strategic and operational management of an Asset and Wealth Management account since January 2025. With over 10 years of experience in the BPO and corporate sectors, Grefalda has held various roles, including BPO Trainer, Operations Team Lead, and Quality Auditing Associate. Grefalda earned a Bachelor of Science in Biology for Teachers from the Philippine Normal University in 2013, and previously worked at Convergys and Stream Global Services. With a focus on driving account performance and operational excellence, Grefalda is dedicated to fostering talent development and continuous process improvement.
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