Andrea Urbano is a Senior Consultant at CGI since April 2022, bringing extensive experience in service delivery and operations management. Previously, Andrea served as Head of Service Delivery at Gruppo Green Network, where responsibilities included transforming customer service operations to meet SLAs and KPIs for a large customer base. Andrea also held the roles of Head of SME Operations, leading the establishment of commercial services, and Billing Manager, where the focus was on developing systems for energy service delivery. Early career experience includes a position as a Research Engineer at Università degli Studi dell'Aquila. Andrea holds a Master of Engineering in Mechanical Engineering with a specialization in Energy Studies from the same university, alongside prior education at Istituto Tecnico Industriale "Raffaele Reggio."
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