Bill Ye Zhang

Bill Ye Zhang is a goal-oriented professional with a strong background in IT solutions and process improvement, currently serving as a Sr. Consultant and ServiceNow Solution Architect at CGI. Previously, they held diverse roles at companies such as Ericsson, Shaw Communications, and Hewlett-Packard, where they excelled in customer support, technical troubleshooting, and process enhancement. Bill holds a Master's degree in Mechanical Engineering from The University of British Columbia and a TESOL diploma from Vancouver Community College. They have consistently demonstrated leadership and collaboration throughout their career while actively seeking opportunities for improvement in service delivery.