Crystal O.

Crystal O. is a Senior UX Research Consultant with extensive experience in leading user research across various sectors, including healthcare and government. They have held positions that influenced key business decisions, improved user retention, and streamlined onboarding processes. Currently, Crystal works at CGI while simultaneously pursuing a BSc in Psychology and Cognitive Neuroscience at the University of Nottingham and a Master of Science in Mental Health Studies at King's College London. Previously, Crystal contributed significantly to projects at Graphite Digital, HM Courts & Tribunals Service, Newcross Healthcare Solutions, and Kooth plc, focusing on enhancing user experiences through strategic research and collaboration.