Diana Teles is an experienced ITSM Consultant currently working at CGI since August 2019, where roles include supporting the ITSM DevOps Team, overseeing data migration and upgrades, and leading the Data Management Team. Prior to CGI, Diana served as an Operations Analyst at Randstad for Vodafone, focusing on operational analysis and process improvements, and also held the position of Store Supervisor. Diana’s career began in 2012 as a Psychologist at Junta de Freguesia de São Domingos de Benfica, applying emotional and social development programs in primary schools. Diana holds a Master's degree in Educational Psychology from Faculdade de Psicologia da Universidade de Lisboa.
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