Eli Federman

Eli Federman is an accomplished professional with extensive experience in customer service and contact center operations. Currently serving as Program Client Delivery Leader at CGI since August 2024, Eli leads business and technology consulting initiatives to enhance service delivery for clients. As the Founder and Lead Consultant of Customer Service Simplified since September 2013, Eli focuses on optimizing customer channels including IVR, web, chat, and social media. Previously, Eli held key positions such as Practice Leader for Omnichannel & Contact Centers at Burnie Group and Senior Consultant at Desjardins, showcasing a strong ability to assess and improve service delivery across various organizations. With a solid academic background in Political Science from Concordia University, Eli brings a strategic perspective to the field.