Elsa Brito

Elsa Brito, MSc, CBAP, PSPO I, is a Senior Consultant - Business Analyst at CGI and a Board Member at IIBA Montreal. With a strong background in business analysis and process optimization, Elsa specializes in enhancing operational efficiency and customer satisfaction. Previously, they co-owned DISAI and worked as a Senior Analyst at Bombardier, where they focused on customer support for business aircraft. Elsa continues their education with certificates in project management and organizational development, alongside pursuing a Master's in Operational Research from the University of Southampton.