Em Eldred

Em Eldred is an accomplished service management professional with extensive experience in the IT industry. At Fujitsu UK, Em served as Law and Order Service Director and later as Public Sector Service Director, focusing on delivering and unifying services across various sectors. Previously, Em held key roles at DXC Technology as Service Management Solution Architect and at CGI as Public Safety Business Unit Operations Director. Additional experience includes positions at EDS, Xerox, Microsoft, and Virgin Media Business, where Em contributed significantly to service delivery, architectural design, and management solutions. Em's expertise spans traditional and Agile IT methodologies, digital culture, automation, and organizational change, demonstrating a comprehensive understanding of service management dynamics.