Franck Poincloux is an experienced professional in telecommunications and contact center solutions. They have worked as a Responsable formation at Alcatel-Lucent Enterprise, Chief of Project at Quartz Data, and an Architect at SFR, where they specialized in deploying and optimizing network solutions. Currently, they serve as an Architecte Centre de Contacts at CGI, focusing on the design and integration of call center architectures and exploring innovative technologies such as AI and chatbots. Franck's background also includes significant experience in the military as a Responsable déploiement réseau tactique in the Armée de l'air.
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