Francois Dudon

Francois Dudon is a Service Now Architect and Platform Manager at CGI, focusing on service management for Air France. Previously, Dudon served as an ITSM Global Architect at Publicis Groupe, where they led a global team in managing Service Now platforms and optimizing IT service processes. Their extensive experience also includes roles at AXA, where they acted as a Service Level Management Consultant and a Support & Development Consultant, and held positions in various technology firms. Francois holds a Master's degree in Business Administration from Université des Sciences et Techniques du Languedoc.